The programme that delivers meaning and purpose to staff and leadership by taking them on a journey of personal growth by empowering them with the knowledge of economics and business that reveals a universal truth - that our true value lies in our capacity to make a contribution to others.
"Everyone in Momentum should go on this course, from the cleaners right up to the CEO. Actually it should be made compulsory for everyone in SA."
ABOUT INSPIRED SERVICE:
Globally and locally, the biggest issue facing companies is that of service. Yet research rankings show that South African businesses are in the bottom percentiles when it comes to service delivery. Service is a key competitive advantage and allows business to differentiate to rise above parity in highly overtraded industry sectors. INSPIRED SERVICE is two-day journey of self-development through the world of business and economics which reveals a life-changing and powerful human truth. Not a conventional smile course, INSPIRED SERVICE is designed and customised to change hearts, minds and attitudes. The programme puts people in a better place to serve clients and unleash their true potential as human beings. It creates a strong proposition for common fate, common purpose and enables leadership to create environments where people find meaning through service.
TRAINING DELIVERY:
The INSPIRED SERVICE process is a journey of personal growth and self-development using the powerful human essence of the world of business and economics. INSPIRED SERVICE is designed, and customised, for organisations to change hearts and to put everyone in a better place to serve clients. In short it is all about unleashing the best in human beings through understanding and experiential learning.
Participants learn how economic principles and their company’s pursuit of sustainable surplus offer them the opportunity to be of service to their fellow beings, enabling them to improve themselves as individuals, employees and citizens. The course is built around the concept of “Success and Prosperity” and how these link to Service in the Business, Macro Economic and Personal contexts.
DURATION:
INSPIRED SERVICE is a two day training course.
KEY ARGUMENTS:
- INSPIRED SERVICE requires that the person providing the service cares about the client - it’s a matter of the Heart (The Moment of Truth always happens between 2 individuals)
- Companies exist to Serve (the link between Demand and Supply)
- Individuals in companies therefore exist to serve.
- Service creates Success and Prosperity for all
- The exploration of how service creates meaning and prosperity for the business, for countries and most importantly for individuals.
OUTCOMES:
- Self excellence through the concept of service and making a contribution.
- Understanding the relationship between supply and demand, that supply exists to serve demand, and the benevolent intent in all jobs.
- Understanding the link between service, the company’s mission, vision and success, the link between serving and entrepreneurship, as well as the effect of service on personal performance and national prosperity.
- Identifying gaps between customer expectations and service delivery, and learning how to identify impediments to service. Identifying internal customers in the working environment, their needs and wants. Giving feedback on developing a service culture in the organisation.
- Allocating proper accountability for service, and interpreting and critiquing company models from a giving or taking perspective.
- Understanding the true purpose of a business; the link between benevolent intent and company wealth or adding value; and the three principles of creating maximum company wealth.
- Understanding the difference between productivity and profitability and the link between service and increased productivity; the way the learner’s company creates wealth; methods of increasing company wealth at an individual and team level and understanding company wealth distribution.
- Understanding the Contribution Account ™ as an accounting format, as well as of the delegate’s company figures in the Contribution Account ™ format.
- Understanding the expectations of capital, labour and state in company wealth distribution.
- Realizing what gives meaning to work while identifying personal passions and likes and aligning them to service.
What people are saying about INSPIRED SERVICE:
“ I definitely have been inspired and have learnt something new.
This course is highly recommended to anybody and I think if our country can be run in this way of thinking we’ll be a lot better off!
There are a lot of unhappy people who need this workshop to put things into perspective.
Did not know economics was so interesting. Maybe I should change my career
Everyone in Momentum should go on this course, from the cleaners right up to the CEO. Actually it should be made compulsory for everyone in SA.
The course is absolutely uplifting.”
Companies that have benefited from the Value through Values methodology:
Speak to Mandy de Waal today to see how INSPIRED SERVICE can build value for your company. Call Mandy on 082 557 9190 or email [email protected]
Value through Values (PTY) Ltd
P/ P O Box 7366, Centurion, Pretoria 0046
W/ http://www.values.co.za
T/ 086 176 8500
F/ 086 684 7781
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